Lead the Future of ITSM

Be Inspired. Take Action. Be Better.

Break free from the daily firefight. Spark is your space to recharge, refocus, and reimagine the way your team delivers service. Trusted by hundreds of service desk professionals from the world’s leading organisations — this is where the next chapter begins.

SPARK brings together a global community of ITSM professionals for two days of fresh thinking, shared experience, and practical inspiration. Across two days, you’ll hear honest stories, fresh insights, and practical strategies from people who understand the challenges you face — because they’ve faced them too.

Whether you're tackling team performance, navigating change, or looking for new ways to lead with purpose, SPARK gives you the tools and mindset to move forward with confidence.

Expect high-energy sessions, real-world insights, and a vibrant network of peers who truly get it.

You'll leave re-energised, full of ideas to take back to your team, and ready to tackle whatever comes next.