Group Resources
Meet the New ITIL!
Content

Farooq Hussain · Jul 28th, 2026
What ITIL (Version 5) Gets Right About Complexity
# ITIL
Comment

Rajan Masilamani · Jul 23rd, 2026
The Journey from Process & Platform to Business Value
# ITIL
# Industry Trends
# Thought Leadership
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Yurguen Penaranda Thomas · Jul 21st, 2026
Why people, not processes or technology, determine the success of ITIL adoption
# Humanizing IT
# ITIL
3

Robert Edward Pinnington · Jul 16th, 2026
Anyone who has worked in IT service management for more than five minutes has noticed something: users are cats. Not in a derogatory way — cats are wonderful, independent, fascinating creatures. But they are completely, gloriously, infuriatingly unpredictable. And so are users. Here's the proof.
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