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Welcome to our ITIL community portal, the go-to destination for digital product & service management professionals and enthusiasts from around the world! Whether you’re just starting your ITIL journey or are a seasoned professional, our forum provides a welcoming, interactive place to collaborate, troubleshoot, and inspire one another. Join the discussion, share your ideas, contribute content, and be part of a community committed to advancing product & service management excellence together.

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Meet the New ITIL!

Content

Farooq Hussain
Farooq Hussain · Jul 28th, 2026
From Hospital Corridors to Boarding Gates
What ITIL (Version 5) Gets Right About Complexity
# ITIL
Comment
Rajan Masilamani
Rajan Masilamani · Jul 23rd, 2026
The Journey from Process & Platform to Business Value
# ITIL
# Industry Trends
# Thought Leadership
2
Yurguen Penaranda Thomas
Yurguen Penaranda Thomas · Jul 21st, 2026
Why people, not processes or technology, determine the success of ITIL adoption
# Humanizing IT
# ITIL
3
Robert Edward  Pinnington
Robert Edward Pinnington · Jul 16th, 2026
Anyone who has worked in IT service management for more than five minutes has noticed something: users are cats. Not in a derogatory way — cats are wonderful, independent, fascinating creatures. But they are completely, gloriously, infuriatingly unpredictable. And so are users. Here's the proof.
4

Events

Meeting
ITIL Community Clinic
3:00 PM - 3:50 PM GMT
August 12, 2026
Online

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