itSMF Australia National Service Management Conference

The 27th itSMF National Service Management Conference

itSMF (IT Service Management Forum) Australia is a leading chapter in the international itSMF community and host to the largest independent service management event in the southern hemisphere.

The itSMF is a connected global community of over 70,000 service management peers, industry leaders and subject matter experts. We draw on that community to deliver evolutionary best practices and safe world-class events.

As a member-led Conference, Service Management 2026 will provide opportunities for like-minded individuals to connect and share industry insight and new ideas within a pivotal community.

In addition to the two-day Conference program of content-rich sessions, interactive panels and activities, an environmentally safe Service Management 2026 will feature:

1. QLD State Committee hosted opening drinks to welcome you and kick off the conversation
2. A glamorous Gala Awards Dinner held at the Sofitel Brisbane to celebrate those at the forefront of Service Management with the itSMF Australia Industry Awards
3. An on-site exhibition made up of the leading vendors and suppliers in Australian service management and Conference sponsors
4. Closing drinks and prize giveaways to finish the Conference experience with a bang!

Who will be there? Build your network at Service Management 2026

Approximately 400 delegates will attend Service Management 2026 – representing today’s and tomorrow’s enterprise influencers from across industries including financial services, insurance, higher education, government and utilities with roles like (but not limited to):

1. Enterprise and IT directors, managers and decision-makers
2. Service Management practitioners working for service-oriented businesses
3. Service Delivery Managers and Service Delivery Leads
4. Service Desk and Call-Centre Managers
5. Service Suppliers and Vendors
6. Industry peers interested in
7. how emerging technologies may help, or hinder what service management does today
8. change making/ change seeking/polite disruption
9. the why and how to utilise best practices according to ITSM, ITIL, IT4IT, DevOps, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK, COBIT, Kanban and more
10. really nailing how to build, manage and evolve into a truly business focused IT organisation
11. hearing stories of success, failure and lessons learned

Register Now!