Group Resources
Content
Yurguen Penaranda Thomas · Jul 21st, 2026
Why people, not processes or technology, determine the success of ITIL adoption
# Humanizing IT
# ITIL
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Robert Edward Pinnington · Jul 16th, 2026
Anyone who has worked in IT service management for more than five minutes has noticed something: users are cats. Not in a derogatory way — cats are wonderful, independent, fascinating creatures. But they are completely, gloriously, infuriatingly unpredictable. And so are users. Here's the proof.
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Yurguen Penaranda Thomas · Jul 14th, 2026
Many organizations conclude that ITIL does not generate value. However, the problem is rarely the framework itself, but rather how it is adopted in practice. This situation generally does not occur because ITIL has “failed” to deliver the expected benefits, but rather because ITIL has not been properly adopted due to a misinterpretation of its guiding principles.
# Humanizing IT
# Value Streams
1
