Practical Application of the ITIL Maturity Model and Assessment

Thinking about running a maturity assessment or wondering if the results you got last time were actually worth it? This session covers what good preparation looks like, what happens behind the scenes during the assessment, and how to turn a results report into something the business acts on.

Join ITSM Hub for a practical session on what the ITIL Maturity Model and assessment method are and how to apply it.

You'll walk away knowing:

• Which organisational scenarios are a genuinely good fit for the ITIL Maturity Model

• Why preparation makes or breaks the assessment experience

• What actually happens during an assessment

• How to interpret results without getting lost in the scoring

• How to turn results into roadmaps, improvement initiatives and business cases that get funded

• Whether a Maturity Certificate is worth the extra effort

Who should attend: IT service management leaders, process owners and anyone weighing up whether a maturity assessment is the right next step for their organization.