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Welcome to our ITIL community portal, the go-to destination for digital product & service management professionals and enthusiasts from around the world! Whether you’re just starting your ITIL journey or are a seasoned professional, our forum provides a welcoming, interactive place to collaborate, troubleshoot, and inspire one another. Join the discussion, share your ideas, contribute content, and be part of a community committed to advancing product & service management excellence together.
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Start Here
ITIL Essentials
ITIL Essentials
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ITIL Community Summit
ITIL Community Summit
The new ITIL | Unlocks Value
The new ITIL | Unlocks Value
The new ITIL | Practical to apply
The new ITIL | Practical to apply
The new ITIL | AI Native
The new ITIL | AI Native
ITIL for Professionals
ITIL for Professionals
ITIL for Organizations
ITIL for Organizations

Content

Panos Mastrogiannis
Panos Mastrogiannis · Nov 6th, 2026
Changes Don't Fail on the Night. They Fail Two Weeks Earlier.
Seven change failure patterns, the early signal each one leaves behind, and what AI is about to do to all of them.
# ITIL
# Change Enablement
# AI
# Problem Management
Comment
Yurguen Penaranda Thomas
Yurguen Penaranda Thomas · Nov 3rd, 2026
When Video Games Become Services: Applying ITIL to Modern Gaming
How ITIL helps gaming studios deliver reliable services, manage change and turn player feedback into better experiences.
# ITIL
# Community
Comment
Panos Mastrogiannis
Panos Mastrogiannis · Oct 29th, 2026
NIS2 and DORA Are Service Management Problems Wearing a Regulatory Badge
Most of what the two regulations demand, ITIL practitioners already know how to do. Knowledge was never the problem. Evidence, speed and ownership always were.
# ITIL
# Service Management
# Governance
1
Anurag Fuloria
Anurag Fuloria · Oct 27th, 2026
From Managing Services to Managing Intelligence: Rethinking ITIL in the Age of AI
How ITIL principles can guide human judgment and AI intelligence toward better service outcomes.
# AI
# ITIL
# Service Management
1
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Events

In-Person
SERVIEW TOOL MEETUP
8:00 AM CET
Nov 5 – Nov 17, 2026
Multi City
Webinar
Managing the AI Service Ecosystem Governance Across People, Partners + Agents with ITIL (Version 5)
4:00 PM - 5:00 PM GMT
November 16, 2026
Online
Livestream
ITIL Community Summit
1:00 PM - 6:00 PM GMT
November 19, 2026
Online
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