The Next Evolution—Transitioning from ITIL 4 to ITIL (Version 5)

The digital landscape has shifted. With the rise of AI-native operations, product-centric business models, and a heightened focus on human-centric resilience (Industry 5.0), the framework for managing digital value must evolve. ITIL (Version 5) has arrived to meet these challenges, introducing a unified Product and Service Lifecycle and dedicated AI Governance.

Join our panel of ITIL Ambassadors for an interactive, live discussion on the ITIL Community portal. This session is designed for ITIL 4-certified professionals, IT leaders, and ITSM practitioners looking to understand the "why" and "how" of this significant update. Our experts will break down the key differences between the frameworks—including the new ITIL Transformation and Experience modules—and provide a clear roadmap for transitioning your skills and certifications without losing your hard-earned credentials.

Whether you are managing a service desk or leading a digital transformation, this webinar offers a direct line to industry voices who are already navigating the ITIL (Version 5) landscape. Bring your questions for our live Q&A.

Key Takeaways

Deconstruct the Five Critical Shifts: Understand the core differences between ITIL 4 and ITIL (Version 5), specifically the move from service-centricity to a Product and Service Duality and the integration of AI Governance as a first-class citizen.
Map Your Personal Transition Path: Identify the most efficient certification route for your current level, including how to use the ITIL Foundation Bridge (Version 5) or advanced modules like ITIL Transformation to renew and upgrade your status simultaneously.
Operationalize the New Lifecycle: Learn how to apply the eight-activity Product & Service Lifecycle (replacing the six-activity Service Value Chain) to better align IT operations with modern, high-velocity business goals.