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ITIL

Day 1

The AI-Native Shift: Rethinking Product and Service Delivery with ITIL (Version 5)

AI is transforming how organizations design, deliver and continually improve products and services. It requires organizations to rethink how decisions are made, how work is coordinated, how value is created and how people and increasingly autonomous technologies operate together.

This webinar explores how ITIL (Version 5) provides an operating model for AI-native organizations, bringing together product management, service management, governance and value creation. Hear from practitioners on what "AI-native" really means, why it requires more than simply applying AI to existing ITIL 4 practices, and how ITIL (Version 5) enables organizations to deliver value in an increasingly autonomous world.

What it means to become truly AI-native, not simply adding AI to existing processes

How ITIL (Version 5) connects product management, service management, governance and value creation

The importance of balancing AI-enabled speed and autonomy with accountability and human oversight

How ITIL (Version 5) can support responsible innovation and continual improvement

Practical considerations for beginning or accelerating an AI-native transformation

HumanisingIT

End User Services Manager 

Training Portfolio Product Manager

Sr ITSM Consultant

Stage 1

Free Ticket

Track 1

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The AI-Native Shift: Rethinking Product and Service Delivery with ITIL (Version 5)

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The AI-Native Shift: Rethinking Product and Service Delivery with ITIL (Version 5)

The AI-Native Shift: Rethinking Product and Service Delivery with ITIL (Version 5)

Key Takeaways & Learning Outcomes

Speakers

Attendees