Welcome to our ITIL community portal, the go-to destination for digital product & service management professionals and enthusiasts from around the world! Whether you’re just starting your ITIL journey or are a seasoned professional, our forum provides a welcoming, interactive place to collaborate, troubleshoot, and inspire one another. Join the discussion, share your ideas, contribute content, and be part of a community committed to advancing product & service management excellence together. 

ITIL

Day 1

As automation evolves into autonomous AI, traditional approaches to change enablement must evolve as well. This discussion explores how organizations can balance speed, governance and trust while enabling AI-assisted and AI-driven change. Speakers will share perspectives on policy-based governance, human oversight, risk management and how ITIL (Version 5) modernizes change enablement for intelligent systems.

Rethinking Change in the Age of AI: From CABs to Autonomous Decision-Making with ITIL (Version 5)

Executive Advisor, Digital Transformation Leader

Head of Global Service Desk - IT

Cheif Delivery Officer 

Stage 1

Free Ticket

Track 1

Home

Forum

Events

Content

Collections

People

Contributors

Albums

Groups

Chat

Channels

Tools

Help

Equip yourself with the skills you need to stay ahead of your field, fast-track your career, and boost your growth.

PeopleCert Community

Role

Your Privacy Choices

It looks like there is no account associated with the email you provided. The event is for members only. Please complete the application to join our community first.

Thank you for your interest in joining us

Thanks for your interest in joining the event. However, your account is still pending. Once it's approved, you'll be able to register for the event. Please contact us via community.management@peoplecert.org if you need support.

Pending Approval

Login to the PeopleCert Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Hey, complete your profile

It looks like there is no account associated with the email you provided. Please complete the application to join our community.

Thank you for your interest in joining PeopleCert Community.

Thanks for your interest in joining PeopleCert Community. We will review your request shortly and email you once it's approved. Meanwhile, please feel free to contact us via community.management@peoplecert.org for any questions.

Rethinking Change in the Age of AI: From CABs to Autonomous Decision-Making with ITIL (Version 5)

Speakers

Attendees