The 27th itSMF National Service Management Conference
itSMF (IT Service Management Forum) Australia is a leading chapter in the international itSMF community and host to the largest independent service management event in the southern hemisphere.
The itSMF is a connected global community of over 70,000 service management peers, industry leaders and subject matter experts. We draw on that community to deliver evolutionary best practices and safe world-class events.
As a member-led Conference, Service Management 2026 will provide opportunities for like-minded individuals to connect and share industry insight and new ideas within a pivotal community.
In addition to the two-day Conference program of content-rich sessions, interactive panels and activities, an environmentally safe Service Management 2026 will feature:
- QLD State Committee hosted opening drinks to welcome you and kick off the conversation
- A glamorous Gala Awards Dinner held at the Sofitel Brisbane to celebrate those at the forefront of Service Management with the itSMF Australia Industry Awards
- An on-site exhibition made up of the leading vendors and suppliers in Australian service management and Conference sponsors
- Closing drinks and prize giveaways to finish the Conference experience with a bang!
Who will be there? Build your network at Service Management 2026
Approximately 400 delegates will attend Service Management 2026 – representing today’s and tomorrow’s enterprise influencers from across industries including financial services, insurance, higher education, government and utilities with roles like (but not limited to):
- Enterprise and IT directors, managers and decision-makers
- Service Management practitioners working for service-oriented businesses
- Service Delivery Managers and Service Delivery Leads
- Service Desk and Call-Centre Managers
- Service Suppliers and Vendors
- Industry peers interested in
- how emerging technologies may help, or hinder what service management does today
- change making/ change seeking/polite disruption
- the why and how to utilise best practices according to ITSM, ITIL, IT4IT, DevOps, ISO, Lean IT, Six Sigma, PRINCE2, PMBOK, COBIT, Kanban and more
- really nailing how to build, manage and evolve into a truly business focused IT organisation
- hearing stories of success, failure and lessons learned
Register Now!
