Guarding the Machine—Practical AI Governance in ITIL (Version 5)

As Artificial Intelligence transitions from experimental pilot programs to the backbone of enterprise operations, the risks of shadow AI and unethical automation are growing. ITIL (Version 5) introduces AI Governance not as a technical add-on, but as a core competency for modern digital organizations. In this session, our panel of experts will explore the new ITIL AI Governance extension module—the only extension in the new scheme—and how it provides a structured framework for responsible, ethical, and compliant AI adoption.

This webinar is essential for IT leaders and governance professionals who need to move beyond AI awareness into value-driven outcomes. We will discuss the new ITIL AI Capability Model, the risks of uncontrolled AI rollouts, and how to embed transparency and accountability into your existing service value system. Join us to learn how ITIL (Version 5) helps you navigate the "VUCA" (Volatile, Uncertain, Complex, Ambiguous) world of agentic AI while maintaining trust and control.

Key Takeaways & Learning Outcomes

The "AI-Native" Architecture: Understand what it means for a framework to be "AI-native by design" and how ITIL 5 integrates AI governance principles directly into the eight-stage Product & Service Lifecycle.
Risk Management & Ethics: Learn to identify and mitigate specific AI risks—such as bias, PII leakage, and lack of explainability—using the ITIL AI Governance White Paper playbooks and real-world compliance standards like the EU AI Act.
The ITIL AI Capability Model: Discover how to use this new model to assess your organization's AI readiness and balance the need for rapid innovation with the structural requirements of enterprise-grade governance.