Cyber resilience is not only a cybersecurity responsibility. How an agency manages incidents, problems, changes, and service continuity directly affects its ability to manage cyber risk and recover from disruption.
This practical workshop explores how mature IT service management (ITSM) practices can strengthen cybersecurity risk management. Participants will examine how incident management aligns with NIST Risk Management Framework (RMF) continuous monitoring and how problem management, change enablement, major incident response, and business continuity can improve resilience. Using ITIL® best practices, the session will show how agencies can integrate these capabilities into a structured approach that strengthens both service management and cyber resilience.
Participants will learn how to:
• Connect ITSM practices with cybersecurity risk management
• Align incident management with NIST RMF continuous monitoring
• Improve problem, change, & major incident management
• Strengthen business continuity & cross-functional coordination
• Apply lessons learned to improve ongoing cyber resilience
Who should attend: CISOs, ISSOs, IT operations leaders, Authorizing Officials, ITSM practitioners, and other professionals responsible for cybersecurity risk and operational resilience.
