This workshop explores how government agencies can close emerging workforce capability gaps by building AI literacy, ITSM capabilities, and leadership competencies needed for successful modernization.
Participants will examine practical approaches to workforce development, organizational change, and continuous learning. Aligned with ITIL, the session will show how structured learning and certification pathways can help agencies build the capabilities needed to manage modern, AI-enabled services and operations.
The workshop will also highlight career-development pathways, including opportunities for veterans and military spouses to translate their experience into government technology careers.
Participants will explore how to:
• Identify and address AI and ITSM capability gaps
• Build AI literacy across technical and non-technical roles
• Build ITSM and leadership capability for AI-driven operations
• Strengthen capability and credentials for career growth
• Foster a culture of continuous learning and adaptability
• Support career transitions for veterans and military spouses
Who should attend: C-level, IT Directors, government HR and workforce-development leaders, learning and training offices, veteran-services teams, career-transition program leaders and participants, and professionals responsible for building the workforce capabilities needed for agency modernization.
