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ITIL

Day 1

AI Is Inside Your Operations, Here’s How to Orchestrate It

Walk away knowing where AI is already inside your operations, how to govern it without blocking progress, and how to keep your teams coordinated as adoption scales.

AI is already triaging your incidents, touching your change management, and reshaping your service desk, whether you planned for it or not. Join PeopleCert’s David Cannon and Adam Griffith as they walk IT Managers and practitioners through the actions needed to ensure a coordinated and consolidated approach to managing AI while still enabling individuals and teams to apply AI to meet their specific needs.

You’ll gain a practical understanding of:

Where AI is already shaping incidents, changes, and the service desk.

How to build governance checkpoints into everyday AI use, not after the fact.

How to balance central oversight with the freedom teams need to use AI well.

ITIL Architect

Head of Americas

Stage 1

Free Ticket

Track 1

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AI Is Inside Your Operations, Here’s How to Orchestrate It

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AI Is Inside Your Operations, Here’s How to Orchestrate It

﻿ AI Is Inside Your Operations, Here’s How to Orchestrate It ﻿

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AI Is Inside Your Operations, Here’s How to Orchestrate It